purchased this smaller spa on-line and am very happy with the company and their service. Price was a factor and I am very handy and did the set-up myself. Placed th spa on a 10'x10' concrete pad and wired the 50amp service. Built a nice gazebo on top too. The spa was delivered by North American Van lines and placed on the pad in the back yard. Took one day to get it wired and running. It has 31 jets, electronic controls, water fall, aroma therapy, ozone, and mood lighting. It has only one deep therapy station and a lounger. The lounge is too shallow for use in the winter but is used in warmer summer months. The spa has been used 5-6 days a week without a break. No problems at all except for an occasional sticky therapy jet that refuses to rotate. This is a smaller spa at 7'x7' and is perfect for two people. it can hold more but gets crowded. Maintainance has been a snap- I just adjust and use dichlor every day (one TSP). change filter every month and empty every 3 months. Internet purchases are frequently demeaned but I couldn"t be happier with the spa or the price and service. I paid $3,700 delivered-no tax with cover, lifter,steps an chemicals.